User is unable to control device screen through mouse clicks.
This issue is observed when the platform is opened using Chrome/Firefox on Touch-screen laptops. Disabling the touch on the browser will solve this problem.
The issue is not observed with other browsers.
Here's some detailed information -
The problem could be with Touch-screen laptops + Chrome/Firefox. The VNC Client that we are using, doesn't support the Touch Screen devices very well. See here.
It is possible that a faulty device driver tells the Chrome/Firefox browser that a touchscreen device is available, but Chrome/Firefox decides not to sent the MouseEvents to the VNC.
If your Laptop doesn't support the TouchScreen functionality, or the device drivers are improper, then you can direct Chrome/Firefox to not use the touchscreen capability.
Here are the steps for Chrome :-
- Open Google Chrome
- Type chrome://flags/ in the address bar and press Enter.
- Click on Enable touch events > Disabled.
- Click on Relaunch Now.
This will disable the touch events on Chrome allowing mouse clicks to act on the device.
Here are the steps for Firefox :-
- Type about:config in the address bar and press Enter.
- search for dom.w3c_touch_events.enabled flag
- change the value to 0 from 2
This will disable the touch events on Firefox allowing mouse clicks to act on the device.