Is the product free or open source?

You have to register to use the pCloudy services. We are providing 60 minutes of free usage of devices for newly registered users. After the exhaustion of 60 minutes, if you want to use any of the device then you need to purchase a plan ( else you can still use our platform to get the test artifacts.

How many devices can I connect in each plan?

Each plan comes with specific number of hours. For example, $19 USD plan comes with 4 hours of device hours. You can use any device/s restricted to the total usage of 4 hours cumulatively. e.g. you can use one device for straight 4 hours or you can use 8 devices for 30 minutes each.

Do we get the report for HTTP request /response timeline for each activity which user performs in the application?

As of now pCloudy is not providing the HTTP request/response time. However, all the captured screen shots can be found at reports folder.

Why my ipa installation fails on iOS devices?

ipa file may fail if you have not added the UDID of the device in your developer profile. Please add the UDID of the device to your developer profile or please resign the ipa file with our resigning feature.

Cloud based environment

Are the phones real?

Yes, all the devices at pCloudy are REAL devices running on real networks. Devices are located in our worldwide data centers.

Do you support Emulators or Simulators?

No, we do not support Emulators or Simulators.

What are the benefits of using real devices?

Testing on real devices always gives you actual results. There is no need to worry about "false negatives", you will be rest assured that the application under test works on REAL device.

Can I use a busy device?

No, you cannot use the device if the status shown for it is busy. But, you can book the device for later use.  You can also check when the device will be tentatively available by hovering your mouse to the clock displayed next to the busy device.

Internet connectivity and security

Is my application safe?

Yes, your app is completely safe. Once you are done with the testing, we uninstall the app from the device as a part of device cleanup process. Also, all the devices are kept in secured data centers.


Can I use pCloudy to test web application on iOS device through automation?

Yes, you can run web applications automation scripts for iOS devices using selenium.

Which all automation tools is pCloudy compatible with?

pCloudy supports open source test frameworks.

In Android, it supports Monkey, Expresso, Robotium, Calabash and Appium.

In iOS it supports Calabash & Appium.

We also have our test tool which can be used to create automation scripts.

Is it possible to run Automation on Android and iOS devices at the same time?

Since these two are two different platforms, you have to execute two test cycles - one for Android and one for iOS. However, these two cycles can run in parallel.

Does pCloudy support Automation scripts written in Python?

pCloudy supports different open source test platforms like Robotium, Calabash & Appium. If  you are using Appium, then you can use python to script the test case.


Can I use camera feature of any of the real devices?

Yes! you can use camera feature of all the devices. You can also switch between the front and back camera. Since the devices are kept at a horizontal position in the data center you may get a blank view.

How will I be able to use touch id feature?

This feature is not supported yet on pCloudy platform.

Do you have audio testing?

Yes we do support audio testing. Please refer to our documentation on how to test the audio at below link.

Do we have to install the apk or ipa file every time I connect to a device?

Since, we clean up the device when user’s stop the device session, to protect your data. Hence, you have to install your applications again when you use the device.

Can we use SIM cards based phones for our testing?

Yes, you can use the SIM based devices for your testing.

Can we do video testing?

The functional part of the video can be tested. However, it is not designed for testing video quality as you may not get desired frames per second rendered on your system.

Can we test QR code scanning feature using pCloudy?

You can send the QR code to our support team and we will place the QR code next to the device.

Does pCloudy support Load Testing?

Yes! pCloudy devices can be used for Load testing. You have to load the server by using any open source or paid tools.

Does pCloudy support security testing?

There are no predefined security test suites available at pCloudy. However, if you have any test suite to test the security aspect of the mobile application, you can use pCloudy devices for the same.

Does pCloudy support stress testing?

No, pCloudy does not have any specific test automations to test stress. However, you can use monkey test for stress and other tools to stress the application or device.

Device Management

Do you have Windows phones in the cloud? If no, can you arrange the same?

Sorry! We do not have windows phone on the cloud. We support Android and iOS.

Can we use only few devices as per our requirement in the public cloud?

We call this as extended public cloud. We can provide few devices as per your requirement on public cloud on case to case basis. Please get in touch with our support staff for more details.

Can multiple user’s login to pCloudy at the same time?

Yes! multiple users can login to pCloudy at the same time with their unique registered id's. However, no two users can use the same device at the same time.

Should I end the device session every time I want to come out of pCloudy?

You need to end the device session every time when you are done with the testing. We charge only for the device usage time. You can still use the platform to check the reports.

Unable to upload and install the ios app?

To upload the file to cloud drive, please go to My APP/ DATA tab and click on upload button to choose the file from local machine. Once you upload the file, select the file and click on the “Resigning IPA” button to resign the ipa file. Once it is done, you should be able to install the same on any ios device. If at all you are still not able to install the app then you need to add the UDID of the iOS devices in your developer profile and regenerate the ipa file. You should be able to install this file.

Can we test the push notifications on ios Devices?

Yes, you can test push notifications on all the devices at pCloudy.


Is there a way I can manage my team members and their credits?

Yes, we do have Admin access to packages which allows more than 3 users. In this case one member can act as an admin and manage the team.

How can we add credits to the other user as an admin?

Please go to the admin portal from your login. Click on the user to whom you want to add the credit. Click on the “$” button at the bottom and enter the credit in minutes. The new credit will appear against the user and same credits will get deducted from admin’s account.


What does “device hours” mean in the pricing package?

Device hours refers to the time for which a specific device is used. One device hour is equivalent to 60 credits. Each minute consumed is equivalent to 1 credit. You can access any number of devices until you consume all the credits.

For example, if you use a device for 30 minutes your 30 credits will get deducted.

How do you charge the usage time?

Usage time is deducted for every minute an individual device is opened interactively, in one minute segments.

Is there an extra charge for viewing reports and videos?

No, viewing and reporting are free. You can also share reports and recorded videos at no additional cost.

When you close the device session or exit the browser, does that mean the device is released and is no longer being charged?

Charges are made on a per minute basis. If the device session is stopped, the charging is stopped. However, if the browser window is closed, we still charge till the device time expires or device session is stopped.

Do we get back the credits if they are not used in the same month?

We have a credit rollover feature at pCloudy which will make sure that the unused credit of current month will be carried forward to the next month only if the subscription is renewed in the next month.

How much does it cost to setup on premise private cloud?

Please let us know your email & contact number, one of our representative will get back to you.

How can I cancel my subscription?

You can open the subscription/buy page at pCloudy and click on the “Cancel” button to cancel the subscription. Please find below the screen shot for the same.

Free Usage

How can we test on a particular device that is not available in the Free version?

You have to buy a subscription from pCloudy to enjoy all the devices from our platform.

What is the device list available for free account?

We have few devices available for the free account. We can’t publish the list here as we keep changing the devices every quarter. For handy reference, you can click on “Free” tag to get the list of all free devices.

What is the duration of free trial?

Free trials are given for 60 minutes.

What do you get in Free Account with pCloudy?

You get access to the platform to evaluate the same. We provide 60 minutes of credit to access the limited set of devices and access to all the features associated with manual testing.

Why am I not getting the Activation link in my inbox?

At times the activation link mail goes to SPAM or in bulk folder. Please check the mail in other folders.