Rebooting the device remotely : Support Portal

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Modified on: Thu, 26 Apr, 2018 at 5:05 PM

Use the power cycle to solve issues of black screen and frozen videos. In order to reboot a device, click on the reboot widget.

Once you click on the reboot widget, a popup will appear for confirmation. Click 'yes' if you want to continue.

The platform will start rebooting the device which takes a couple of minutes to resume the screen.

Note-

For devices continuously in error state contact your pCloudy lab system administrator for support.

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